Privacy Policy

At TraceAI.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

• Name, contact number, and email address
• Case details or enquiry information provided through our contact forms
• Payment and billing details (where applicable)
• Identification or documentation provided for verification purposes
• Website usage data (e.g., IP address, browser type, and cookies)

All data is collected only when voluntarily submitted by you or when required to fulfil a legitimate business purpose.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide investigation-related services
• Communicate regarding your case or requested information
• Process payments and manage client relationships
• Comply with legal, regulatory, or professional obligations
• Improve our website and services through analytics and feedback

We do not sell, trade, or rent users’ personal identification information to others.

3. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Consent: When you provide explicit permission for us to process your information.
• Contract: When processing is necessary to deliver our services or fulfil an agreement.
• Legal Obligation: When required to comply with UK law.
• Legitimate Interest: When processing is necessary for the operation of our business or to prevent fraud or misuse.

4. Data Confidentiality and Security

As a professional private investigator UK service, confidentiality is central to our operations.
All information is stored securely and accessed only by authorised personnel. We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal and regulatory obligations.
After this period, all personal data is securely deleted or anonymised.

6. Sharing of Information

Your data may be shared with:

• Legal professionals, insurers, or clients directly involved in your case
• Law enforcement or regulatory bodies when legally required
• Trusted third-party service providers (e.g., IT, hosting, or payment processors) who adhere to strict data protection standards

We do not share personal information for marketing purposes.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Withdraw consent for processing (where applicable)
• Object to or restrict certain types of processing
• Request data portability

To exercise your rights, please contact us at gbucklandgtb@gmail.com.

8. Cookies

Our website may use cookies to enhance user experience, analyse site traffic, and improve functionality.
You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

9. External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal requirements or changes in our business practices. Updates will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TraceAI.uk
Email: gbucklandgtb@gmail.com