Terms and conditions

Welcome to TraceAI Investigations Ltd. By accessing or using this website, you agree to the following Terms & Conditions. Please read them carefully before using our site or requesting any services.

1. Introduction

TraceAI Investigations Ltd provides professional private investigation and surveillance services within the UK. These Terms govern your use of our website and outline the conditions under which our services may be offered. By continuing to use this website, you agree to comply with these Terms.

2. Use of This Website

You may use this website for lawful purposes only. You agree not to:

Interfere with or disrupt website functionality
Attempt to access restricted areas or servers
Use automated tools to collect data from the site
Upload or transmit harmful code, files, or scripts
Misuse any information published on the website

We reserve the right to restrict access for users who violate these terms.

3. Service Requests & Enquiries

Submitting an enquiry does not establish a client–investigator relationship. A formal agreement must be signed before any investigation begins.
We reserve the right to decline service requests that are unlawful, unethical, or conflict with professional obligations.

4. Client Obligations

Clients agree to:

Provide accurate information related to the case
Request services only for lawful, legitimate purposes
Not use any findings to harass, defame, or unlawfully harm another party
Understand that investigative outcomes cannot be guaranteed

Providing false or misleading information may result in service termination.

5. Service Limitations

While we strive for accuracy and professionalism, certain findings may depend on third-party data availability, environmental conditions, or legal constraints.
TraceAI Investigations Ltd is not liable for:

Outcomes influenced by incomplete or inaccessible information
Client decisions made after receiving investigative findings
Delays caused by factors outside our control

6. Fees, Payments & No Trace, No Fee

The complete scope, total price, applicable taxes, mandatory charges and payment schedule will be confirmed in writing before work begins. No additional travel, verification, third-party or other disbursement will be incurred without prior agreement.

Fixed-scope and lower-value services, including standard People Tracing where No Trace, No Fee has not been agreed, Occupancy Verification and Standard Background Intelligence, are normally payable in full before work begins. Urgent work and agreed external expenses may also require payment in advance.

Enhanced or complex Background Intelligence, Surveillance, Corporate or Legal Investigations and other extended or operational assignments are normally payable 50% to begin and 50% at the agreed milestone. The remaining balance is normally due before final evidence or the completed report is released. Any different arrangement will be confirmed in writing.

No Trace, No Fee is available only on eligible standard people-tracing instructions and must be expressly confirmed in writing before work begins. The written instruction will define the required result, verification standard, professional tracing fee and any separate third-party costs or disbursements. A successful trace means the agreed result has been established to the stated verification standard and the relevant findings have been supplied securely.

Enhanced, complex, international, historic or field-based enquiries may not qualify. No Trace, No Fee does not apply unless it has been expressly agreed in writing.

If the client changes the scope, any revised price or payment schedule must be agreed before additional work begins.

Cancellation and refund requests will be assessed according to the work completed, committed operational costs, agreed disbursements and any applicable consumer-cancellation rights. Nothing in these terms restricts the client’s statutory rights.

7. Evidence & Reporting

Reports, images, logs, and findings supplied by TraceAI Investigations Ltd remain protected intellectual content until all fees are paid in full.
Clients must use any information provided responsibly and in accordance with UK law.

8. Intellectual Property Rights

All website content — including text, graphics, layout, branding, and media — is owned by TraceAI Investigations Ltd.
Users may not reproduce, copy, or distribute any materials without written permission.

9. Third-Party Websites

This website may contain links to external sites for informational purposes. We do not control or endorse those websites and are not responsible for their content or actions.

10. No Professional Guarantees

While we operate with expertise and due diligence, TraceAI Investigations Ltd does not guarantee:

Specific outcomes of investigations
Legal results based on client use of information
Continuous website availability

11. Indemnification

By using our services or website, you agree to indemnify TraceAI Investigations Ltd against claims, damages, losses, or legal expenses arising from misuse of our findings, improper actions, or breaches of these Terms.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be handled exclusively by the courts of England and Wales.

13. Amendments to Terms

TraceAI Investigations Ltd may update these Terms & Conditions at any time. Changes take effect upon publication on this page. Continued use of the website constitutes acceptance of updated terms.

14. Contact Information

For questions related to these Terms & Conditions, please contact:
Email: info@traceai.uk
Website: https://traceai.uk